Effective Negotiation and Mediation: Strategies for Success

This course is for anyone who is involved in negotiation and is also keen and interested in becoming a mediator. This course is beneficial to everyone from employers/employees, customers/traders, sellers/buyers, trade unionists/shop stewards, business development officers, estate agents, members of voluntary organisations and any person who requires a negotiation mindset and needs to obtain / improve the negotiation skills.

The course also provides Participants with an introduction to the tools necessary for the conflict management and dispute resolution process in different areas of application. It provides them with a bird's eye view of the skills necessary in the relevant fields. Participants will be able to understand the notion of conflict, learn how to analyze conflict and form conflict management strategies. Participants will be introduced to the different methods of dispute resolution: negotiation, mediation, arbitration, and litigation. Through roleplay, the Participants will appreciate how effective mediation can be for the disputants to deal with their differences and reach an agreement.